1. Overview
This Privacy Policy explains how Clarity Health LLC (“EOB Clarity,” “we,” “our,” or “us”) collects, uses, and protects the information you provide when you use the EOB Clarity website and related services (the “Service”).
2. Information we collect
- Account information. Name, email address, and authentication credentials provided during sign‑up.
- Uploaded documents. PDFs or images of Explanation of Benefits (EOBs) and associated metadata.
- Usage data. Log files, IP address, browser type, and pages visited to improve performance and security.
- Payment data. When you purchase a paid plan, Stripe processes your payment information on our behalf; we do not store full card numbers.
3. How we use your information
- To parse EOBs and deliver plain‑language summaries.
- To provide customer support and respond to inquiries.
- To improve, troubleshoot, and secure the Service.
- To send transactional emails (e.g., quota alerts, subscription notices).
- With your consent, to send product updates or marketing messages (you can opt out anytime).
4. Legal basis for processing (GDPR)
We process personal data under the following bases: (i) contract necessity, (ii) legitimate interests in operating the Service, and (iii) your consent for optional communications.
5. Cookies & tracking
We use first‑party cookies for session management and analytics. You can disable cookies in your browser, but the Service may not function properly.
6. Document retention & deletion
Uploaded EOB files are encrypted at rest and deleted automatically 30 days after upload, unless you delete them sooner in your dashboard. Extracted data remains in our database until you delete your account or request erasure.
7. Security measures
Data is encrypted in transit (TLS 1.2+) and at rest (AES‑256). Access to production systems is restricted by multi‑factor authentication and least‑privilege principles.
8. HIPAA notice
EOB Clarity is not a covered entity or business associate under HIPAA; however, we follow HIPAA‑aligned safeguards to protect any individually identifiable health information you upload.
9. When we share data
We never sell your personal information. We share it only with trusted sub‑processors that help us operate the Service (e.g., AWS S3 for file storage, Stripe for payments) under strict data‑processing agreements.
10. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data and to object to certain processing. Email privacy@eobclarity.com to exercise these rights.
11. Children’s privacy
The Service is not directed to children under 13. We do not knowingly collect information from children.
12. Changes to this policy
We may update this Privacy Policy periodically. Material changes will be announced via email or in‑app notification. Continued use of the Service after changes become effective indicates acceptance.
13. Contact us
Questions or concerns? Email privacy@eobclarity.com.